Frequently Asked Questions
Everything you need to know to create your perfect sanctuary.
What is the typical shipping timeframe for furniture and decor?
Most orders are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location, though larger furniture pieces may require additional transit time via specialized carriers.
Do you offer international shipping?
Currently, we ship to the continental United States and Canada. We are working on expanding our reach to bring serenity to homes worldwide in the near future.
What is your return policy if a product doesn't fit my space?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that custom-made items and final sale products are not eligible for return.
Are your textiles and materials sustainably sourced?
Yes, we prioritize eco-friendly and ethically sourced materials. Many of our linens are OEKO-TEX certified, and our wood furniture is crafted from sustainably managed forests to ensure a peaceful conscience.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our tracking portal where you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm.